Nero Quote Builder privacy
Updated 12-11-2026. Plain words, no small print.
Nero Quote Builder is run by Nero Engine Group Ltd (company 16521432, England and Wales), trading as Nero Labs. We are the data controller for anything listed here. Contact: founder@neroengine.com.
What we keep
- The business profile you give: trading and company name, company number, trade scheme and licence number, address, postcode, phone, email, VAT number, rates, deposit rule, colours and logo.
- Your price book (materials and what you pay for them) and every quote: customer name, site address and postcode, job description, prices and dates.
- What the customer does on the quote page: when it was opened, extras ticked, the name they typed to accept, any question they asked and your reply.
- The business key is stored only as a one-way scrambled code, so we cannot read it or give it back.
What we never keep
- Customers' phone numbers or emails (the tool never contacts them).
- Card or bank details.
- IP addresses of you or your customers.
- Anything from your AI chat beyond what the tool is sent.
Usage counts
For every call we log the time, the tool name, whether it worked, the AI app's name and version, the country and a one-way scrambled caller code. We do not log what you asked, the answers, or your IP address. We use this only to see which tools are used and to fix faults.
Other services involved
- Cloudflare runs the server and the database. Like any web host it handles the network connection (including IP addresses) to deliver each request.
- If you give a logo web address, the server fetches the logo from that site once, at setup.
- Quote pages load nothing from other sites: no adverts, no trackers, no outside fonts.
Deleting your data
Quotes and the business profile are kept while the business uses the tool, so quote links keep working for customers. To delete everything, email founder@neroengine.com from the business email on the profile, with the business name and quote prefix (for example BLE). We delete the profile, price book, quotes, customer answers and logo within 30 days and confirm by email. A customer who wants their details removed from a quote can email the same address with the quote number.
Your rights
Under UK data protection law you can ask what we hold about you, ask us to correct it or delete it, or object to how it is used. Email founder@neroengine.com and we reply within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.
Other things
- We never sell data, never show adverts and never use what you send to train AI models.
- Your AI app (for example Claude or ChatGPT) has its own privacy policy for what you type into it.
- If this policy changes, the new version goes on this page with a new date.